俄罗斯地区（如何有效处理外贸产品的质量投诉？）

处理外贸产品品质投诉

一、邮件模板

Dear Rico，

We received the goods which you shipped last month.

Unfortunately,1/4 of the goods were seriously damaged.Tm not sure if these items were already broken before delivery.

lf you insist on loading intact goods to the vessel，please check with forwarder directly for this claim！

l would like to receive the rest goods TOP URGENTLY! Please deliver them by air as quickly as possible. And you should pay for the freight charge!

Regards ,

Georgio

二、常用语句

1. Unfortunately,20 pcs were broken seriously.

2. Please check with your factory about this claim.

3. We have no time but deliver the goods by air immediately to catch the original schedule.

4. We still require 1/3 of the goods as replacement.

5. Please look into this case at once!

三、处理措施

当收到品质投诉时，首先要立即给出回应并及时解决问题。根据具体情况，可以采取以下措施：

1、更换货物：如果货物有质量问题或者是不符合订单要求的，可以要求供应商更换货物。

2、退还差价：如果产品的实际价格与原定价格有所出入，可以要求供应商退还差价。

3、补偿成本：如果产品已经给客户造成了后续的损失，可以要求供应商补偿这部分成本。

4、承运人赔偿：如果是由于承运人的原因导致的问题，可以要求承运人对此负责并承担相应的赔偿。

四、总结

处理外贸产品的品质投诉尤为重要，必须要在第一时间处理并给出合理的回应。在此过程中，可以采用相关的邮件模板、常用语句以及正确的处理方式来协助处理问题。

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