马来西亚地区（如何有效处理外贸产品质量投诉？）

如何处理外贸产品品质投诉？

一、重视投诉

在外贸操作过程中，收到投诉是常有的事，各种投诉包括品质问题、服务问题、交货期问题等，需要供应商及时处理并给出回应。特别是品质问题，往往是最重要也是最伤感情的，一旦处理不当，就会对以后的合作产生不利影响，必须细心考虑、及时处理。

二、邮件模板

当收到客户的品质投诉时，可以根据实际情况，使用以下邮件模板进行回应：

Dear Rico，

We received the goods which you shipped last month.

Unfortunately,1/4 of the goods were seriously damaged.Tm not sure if these items were already broken before delivery.

lf you insist on loading intact goods to the vessel，please check with forwarder directly for this claim！

I would like to receive the rest goods TOP URGENTLY! Please deliver them by air as quickly as possible. And you should pay for the freight charge!

Regards ,

Georgio

三、常用表述方式

1.Unfortunately,20 pcs were broken seriously. 不幸的是，20件产品已经被严重损坏了。

2. Please check with your factory about this claim. 请跟你的工厂讨论投诉的这个问题。

3. We have no time but deliver the goods by air immediately to catch the original schedule. 我们已经没有时间了，只能立刻安排空运来赶上原定的销售计划。

4. We still require 1/3 of the goods as replacement. 我们仍然需要补三分之一的货来替代。

5. Please look into this case at once! 请立刻调查这件事情的原委！

四、总结

以上就是处理外贸产品品质投诉的方法内容，希望通过上述内容能帮助大家更好地处理外贸产品品质投诉。

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。也不对其真实性、可靠性承担任何法律责任，特此声明！）