沙特地区（交期投诉：外贸往来中如何应对？）

如何应对交期投诉？

一、了解和调查具体情况

在外贸往来中，交期的投诉是经常会碰到的。订单生产中有很多不稳定因素，加上客户在订单操作中会提出这样或那样的修改意见，时间上就难以控制。另外，货代和船公司也可能会推迟船期，甚至会出现爆仓、甩柜的情况。因此，当收到客户的投诉时，业务员需要第一时间了解和调查具体情况，并及时向客户反馈。

二、邮件模板

Dear Amanda ,

Well received your claim for late delivery time. However，there are several reasons for this result.

Firstly , we received the L/C draft approximately 20 days after PO received.And we could do nothing but waiting for your L/C opening.

Secondly ,revising artwork according to your request takes more than 3 days for confirmation. And we couldnt do the mass production before getting your final approval.

Thirdly , your forwarder adised us that you already corfirmed the shipping date and cargo cut-off date , and havert doubted about this.

In some respects ,were also partially to blame. As a matter of fact ,we could inform you some more days ago before shipment,and our colleagues for order follow-up should also pay more attention to your orders.

In the near future，Im sure that well keep the channels of our communication open and avoid any potential danger for our business.

Thanks and best regards ,

Leo

三、常用语句

1.The fault lies with our company for not re-checking the shipping date with you.

2. Were willing to accept part of the blame.

3.There are several reasons for this delay.

4.Im sorry to inform you about the shipment delay on such short notice.

5. To recap，we wont accept any additional charge for this delay.

以上就是关于交期投诉的应对邮件模板，希望对您有帮助。

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