中东地区（交期投诉的应对策略在外贸往来中的重要性）

外贸往来中如何应对交期的投诉？

一、了解投诉客户具体情况

交期的投诉是在外贸业务中经常遇到的问题，因此需要对客户的具体情况做出分析，才能找到解决办法。首先，要了解客户是否按时收到信用证；其次，要调查客户是否及时确认修改后的设计文件；最后，要看客户是否及时确认了船期和装船期。这些都是影响交期的因素。

二、及时反馈客户

收到投诉后，业务员需要第一时间对情况进行了解和调查，并及时反馈客户。可以通过电子邮件、网络会议、电话会议等方式及时反馈客户。同时也要做好相关文件的整理工作，以便能够在任何时候准备好应对客户的问询。

三、邮件模板

在应对客户的投诉时，业务人员可以使用一下标准邮件模板作为参考：

Dear Amanda ,

Well received your claim for late delivery time. However，there are several reasons for this result. Firstly , we received the L/C draft approximately 20 days after PO received.And we could do nothing but waiting for your L/C opening. Secondly ,revising artwork according to your request takes more than 3 days for confirmation. And we couldnt do the mass production before getting your final approval. Thirdly , your forwarder adised us that you already corfirmed the shipping date and cargo cut-off date , and havert doubted about this. In some respects ,were also partially to blame. As a matter of fact ,we could inform you some more days ago before shipment,and our colleagues for order follow-up should also pay more attention to your orders. In the near future，Im sure that well keep the channels of our communication open and avoid any potential danger for our business. Thanks and best regards , Leo

四、 常用语句

在应对客户的投诉时，业务人员还可以使用以下常用语句作为补充: 1.The fault lies with our company for not re-checking the shipping date with you. 2. Were willing to accept part of the blame. 3.There are several reasons for this delay. 4.Im sorry to inform you about the shipment delay on such short notice. 5. To recap，we wont accept any additional charge for this delay.

五、总结

总之，在外贸往来中遇到客户的交期投诉时，业务人员需要尽快耐心了解情况并提供及时有效的反馈。此外还要适当使用标准化的邮件模板和常用表述来表明态度和强化影响力。

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