海外营销系统:如何在国际市场实现商业增长?
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2023-03-27
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2017贸易商务英语邮件格式
随着全球经济一体化的发展,贸易往来中电子邮件的写作越来越受到重视。下面是我整理的一些商务电子邮件的格式模板,希望能帮到大家!
新产品说明 New Product Description
With reference to your email of ①(对方邮件发送时间) enquiring about ②(新产品类型),I am now giving you a brief account of the new product.
③ (对新产品特性做概括描述)makes ④(产品名称) the best product for ⑤(产品适用范围).Its main features are as follows.
⑥ (对新产品性能做具体描述).
We feel confident enough to say that from ⑦(产品不同的使用地方) to...,users will find it is perfect to get the job done. Wherever ⑧(新产品类型) is needed, ⑨(产品系列名称) will fit perfectly.
Please let me know if you need any further details.
投诉货物质量 Complaint about Poor Quality of Goods
We appreciate having received the goods on arrival of s/s“ ① ”(货轮名称) at ② (目的港名称).Shortly after landing, related officials checked the details of the goods. Everything appears to be correct and in good condition except ③ (有质量问题的产品).When we opened the cases, we found that they were ④ (产品状况).The worst thing is that the quality of the goods do not confirm to the contract.
Please tell us the exact explanations. Additionally, we prefer to ⑤ (我方提出的解决办法).
Look forward to your prompt reply.
对货物质量不佳致歉 Apology for Poor Quality of Goods
We are really sorry for the ① (产品所出现的问题)of the goods. ② (证明材料)states clearly that ③(货物实际情况描述).There is no denying the fact that the goods ④(货物出现问题的原因).
Therefore, you should ask ⑤ (提出索赔的机构名称)for compensation. However, to compensate you to a certain extent for the trouble, we will grant you ⑥(补救措施)for your next purchase. We expect to ⑦ (期待事宜) in the future.
Again, we are terribly sorry for your loss.
投诉货物数量 Complaint about Wrong Quantity of Goods
Thank you very much for ① (对方所做事宜).We duly received the order on arrival of s.s ② (货轮名称).
Unfortunately, we found that ③ (货物出现的问题).As told, the shipping quantities were ④ (货物装船时的数量). Please check whether ⑤ (合同规定数量)had been loaded on ship in whole at the port of shipment.
We are in urgent need of the products as ⑥ (亟需该商品的原因)at present. You are kindly requested to ⑦ (亟需对方解决事宜)upon receipt of this email. Other-wise, we have to raise a claim for ⑧ (索赔金额) for the wrong quantity.
We hope the matter will come to your special attention.
为数量错误致歉 Apology for Wrong Quantity of Goods
We have received your email of ① (对方邮件日期),and we regret to know that the short delivery of ② (货物短缺数量) of shipment against the order ③ (订单编号).We are quite sorry for ④ (致歉事宜).
After check, we found that ⑤ (说明原因).However, we have already ⑥ (采取的补救措施).The related officials confirmed that ⑦ (应补运货物) will reach your port ⑧(应补运货物预计到达的日期).
We deeply apologize for the inconvenience that caused to you.
付款出错 Payment Error
With careful check of this order, we regret to tell you that there was an error in ①(出错的地方)which has lead to a great loss to our company.
So we have to emphasize the contract which shows the purchases should be paid in ② (币种)rather than....The total amount is ③ (金额).Also, we have to mention that the payment should be finished ④ (合同规定的付款日期).
Please arrange all the related issues immediately, and pay the order required as soon as possible.
Look forward to your prompt reply.
为付款出错致歉 Apology for Payment Error
Thank you for your email. After careful check, we found that there was indeed a big mistake in ①(出错的地方).It is ②(出错的原因).We are deeply sorry for the error that we did not abide by③(不符的地方).We hope you could understand that we did not make such mistake in purpose.
Thank you for your efforts, which have been instrumental in effecting a settlement. We have already changed ④ (需修改的地方).The total amount is ⑤(货款金额).
Sorry for any inconvenience brought to your company.
投诉发货出错 Complaint about Receiving Wrong Goods
The ship ① (货轮名称)has reached the requested port, ② (目的港名称).Upon being checked, the goods are found wrong. Under the contract No. ③(订单编号),we ordered ④ (所订产品的名称和数量).The total amount of the goods is right, but ⑤(说明货物出错之处).
As ⑥ (所订产品名称) are not in agreement with what is stated in the contract, We will send them back to you. However, you must be responsible for ⑦ (对方应承担的责任).
Because the products are in great need, please ship the correct ones soon. Otherwise we will have to ⑧ (我方将采取的行动)for the wrong order. Please deal with the matter immediately, and drop us a line as soon as you arrange the shipment.
为发货有误致歉 Apology for Sending Wrong Goods
After receiving your email, we attached this matter our closer attention. As it has never happened before, we check every step of this process with awareness.
After a careful check-up by our staff, we found that ① (弄错产品的原因).As a result, the purchases with ② (发货错误)are not in order. Therefore, please ③ (补救措施)and we will be in charge of all the related expenses.
Besides, we have sent the right ones ④ (发送方式及日期).If this works smoothly, they will reach you in ⑤ (预计到达的日期或期限).We have taken all necessary actions to guarantee ⑥(弥补措施).
We apologize for any inconvenience.
抱怨包装不良 Complaint about Poor Packaging
Firstly, thank you for ①(感谢对方已办理的'事宜).We have received the goods on arrival of s/s ② (船名)at ③(到货港口的名称).However, after checking the purchases, we regret to find that the goods are④ (产品出现的问题).According to the survey by ⑤(质监部门名称).the reason for the damage is that ⑥ (产品受损的原因).
The products must be well protected against ⑦(意外损失的类型),so we specially emphasized on ⑧ (我方多次强调的事宜) in our last email. But unfortunately, you did not follow our ⑨ (指出对方忽略的问题).Since ?11(产品名称) are no longer fit for usage, we have to ask that you compensate us for the loss under the contract.
Look forward to your prompt reply.
为包装不良致歉 Apology for Poor Packaging
We acknowledge the receipt of your email. We deeply regret that the goods on arrival of s/s ① (船名)are damaged by ② (产品损坏的原因).
After serious inspection, we are giving you description of the damaged shipment. The contents were ③ (货物受损情况),which is our responsibility. Therefore, we will take the responsibility for ④(我方应付的责任),and will compensate you by ⑤ (赔偿金额)in accordance with the contract. Please email us if you receive the check. Please accept our apology or any inconvenience caused to you.
We will take any necessary actions to ensure this kind of thing will never happen again.
;在写英语垫子邮件的时候,要注意开头称呼,并且在正文开头写上对对方的问候,最后结尾的时候写上期待对方的来信,最后写上署名即可,模板如下:
Dear Sir/Madam :
Hope you are doing well. I am.....(写上自我介绍以及邀约的事情或者所要资料)
I appreciate your help/your early response.
Yours,
B.R.(Best Regards)
扩展资料
写英文书信的注意事项
(1)结尾语的第一个字母要大写,最后还要加上逗点。
(2)若要针对收信的对象,将结尾语加以区分,则对于比较亲密的对方,可以用Sincerely yours、Yours sincerely或Sincerely;
对于一般的朋友可用Your friend;如果是儿女写给父母,就用Your loving son(daughter);对长辈则写Respectfully yours,至于生意上的往来就用Faithfully yours。
(3)在结尾语下面的署名必须亲自签名,不可用打字的,而且在签名之后,也不加任何的标点符号。
英文商务邮件格式和礼仪
对于外贸从业的小伙伴们来说,英文邮件是跟客户最主要的沟通方式,其重要性不言而喻,所以大家对英文商务邮件的写作技巧都很感兴趣。但是在学习邮件写作技巧之前,可能我们应该首选关注一下邮件的格式和一些细节问题,处理好这些,可以让我们的邮件更圆满。以下,我为你整理的英文商务邮件格式和礼仪,希望对你有帮助。
收件人
1.尽量不要把一堆邮箱地址都放在“收件人”栏里,这里只写跟邮件内容直接相关联系人的邮箱。其他相关人员的邮箱可以添加到「抄送」或者「密送」里。
2.不是邮件内容的直接处理者,但也需要知道这件事情的人可以添加到抄送中。只给需要的'人抄送,有同学习惯性抄送一大堆相关和不相关的人,这是不可取的。
3.如果不想让收件人知道你同时把邮件也发给了某人,这种情况可以添加「密送」。
4.需要添加多个收件人或者抄送人的时候,一般会按照职位高低进行排序。
邮件标题
1.一定不要发空白标题,这是非常不礼貌的行为。相信大家也不会故意这么做,有可能是想先写好邮件再定标题,但最后直接空白标题就发出去了。所以要养成良好的习惯,先把标题写好。
2.标题应「简明扼要」,能反应文章内容或者重要性,不宜冗长。
3.标题里应尽量不用特殊符号和长串的数字,以免邮件被放进对方垃圾邮件箱。如非必要,尽量少用"urgent"等字眼。
4.回复对方邮件的时候,可以根据需要更改标题,不要一长串"RE"。
比如要回复收件人关于一款小黄人设计图的问题,邮件标题就可以简单地描述如下:
RE:Art work of minions item
附件
1.如果有附件,标题写好马上上传附件,养成好习惯,不要等到邮件写完最后再上传,最后很可能会忘记。相信不少人有过漏传附件的经历,邮件发出去才发现附件没上传。
2.邮件有附件时,应在正文里提醒收件人查收附件。
3.附件个数不宜过多,一般不超过4个。数量较多的时候可以打包压缩成一个文件。
4.如果附件内容是特殊格式,应告知收件人打开方式,以免影响使用。
5.如果附件过大,最好拆分为多个邮件发送,或者通过网盘分享。单封邮件附件过大可能发送不成功,或者被拦截。
比如,附件压缩包里是Art work的源文件,需要解压缩后用Illustrator打开,上传附件后可以在邮件中提醒如下:
邮件内容
1.首先是称呼:第一次联系尽量用「Dear XXX」作为称呼,不知道姓名只知道头衔的情况下,可用「Dear Title」,熟悉了之后也可以用「Hi XXX」或者「Hello XXX 」。如果是对某个群体发的邮件,可以用「Dear All」作为邮件称呼。
2.邮件内容都左对齐顶格写,开头不留空格。
3.写正文的时候,把最重要的事情放在最前面,简单的问候之后「直奔主题 」。
4.能用简单句的时候不用复杂句,能用简单词汇的时候不用复杂词汇。邮件内容力求简洁明了,表述准确。如非必要,邮件尽量不要写的很长,也不要分很多段落,一般三四段即可。
5.如果邮件涉及信息比较多,可以按要点进行编号,12345分条叙述,这样表达更清楚。重要内容可用「加粗」或「其他颜色字体」来提醒,但是同一封邮件中字体尽量一致,字体颜色不宜过多,最好不要超过3种。
6.注意措辞,多用虚拟语气和委婉语气。比如:if……,I would……,Could you……这些句型,既明确了自己立场,又不至于太生硬,更容易让对方接受自己观点。
7.电子邮件可以轻易的被转发给他人,也是书面的证据,所以邮件内容务必慎重客观,切不可信口开河。
8.邮件最后要对收件人表示感谢,如果邮件开头已经说过感谢的话语,结尾部分可用「Thanks again」,或者「Thank you again」来呼应开头。
9.邮件结尾要有署名,一般用「Best regards,Sincerely」等然后另起一行加上自己姓名。Sincerely相对更正式一些,适合所有场合。
按照以上要点给大家提供一个简单的模板:
▲ 另外需要注意:在跟收件人不熟悉的时候尽量写全名,不要写昵称。
其他需要注意的细节
1.最好设置一个签名档,里面包含自己完整的姓名、公司全称、公司网址、办公室地址、联系方式,社交账号等信息,方便收件人随时查找。
2.邮件写好之后,自己先检查一遍有没有拼写错误,语句不通顺,或者表达有歧义的地方,确认没问题再发送。
以上就是一封完整的英文邮件应该包含的要素和需要注意的地方。我们常说细节处见真章,希望大家养成良好的习惯,早日写出完美邮件。
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